NHAC expects all employees to apply the following core values in determining their actions and judgements and in framing their standards of professionalism.

1. Act with integrity. Always put the interests of your clients or others to whom you have a professional responsibility above your own and respect their confidentiality. Always consider the wider interests of society when making your judgements.

2. Always be honest. Be trustworthy in all that you do – do not deliberately mislead, whether by withholding or distorting information.

3. Be open and transparent in your dealings. Share the full facts with your clients, making things as plain and intelligible as possible.

4. Be accountable for all your actions. Take full responsibility for your actions and do not blame others if things go wrong.

5. Know and act within your limitations. Be aware of the limits of your competence and do not be tempted to work beyond these. Only commit to what you can deliver.

6. Be objective at all times. Give clear and appropriate advice. Never let sentiment or your own interests cloud your judgement.

7. Always treat others with fairness and respect.

8. Set a good example. Remember that both your public and private behaviour could affect your own reputation and that of the Institute and other members.

9. Have the courage to make a stand. Be prepared to act if you suspect a risk to safety or malpractice of any sort.


Rules for Professional Conduct and Practice

 
1. NHAC shall not voluntarily disclose any confidential information.

2. NHAC shall only act for more than one party in any transaction if all parties agree in advance in writing.

3. NHAC acting for a client shall inform the client in advance of any other interest NHAC may have in any activities undertaken on behalf of the client.

4. Without prior written agreement from a client NHAC shall not be engaged by, nor have any interest in or accept any remuneration from, any other business or principals which may give rise to any conflict with the interests of the client or employer.

5. Where employees within NHAC are acting for separate clients in the same transaction the employees shall ensure that sufficient safeguards and confidentiality restrictions are put in place that will prevent any possibility of information passing.

6. NHAC shall not, by unfair or unprofessional means, do anything that could harm the business or prospects of a client or a fellow employee, and will make clients aware of any discounts and commissions which are relevant to any works instructed.

7. NHAC shall ensure that the company provides sufficient information in an appropriate format, including financial implications, to a client in advance of undertaking activities on behalf of that client and that activities are only undertaken having confirmed appropriate instructions from that client.

8. NHAC shall ensure that client requests for information are dealt with promptly and transparently and that reporting to clients is at adequate and mutually acceptable intervals.

9. NHAC shall be adequately covered against claims for breach of duty and shall, if asked, provide a declaration of adequate provision by specific insurance.

10. NHAC shall not undertake any activity on behalf of any client unless it is competent to do so.

11. NHAC shall be scrupulous in acknowledging the help obtained from others.

12. NHAC shall ensure that advertisements and other public announcements placed or made by the company are not misleading and are fair and accurate and are not such as could reasonably be seen to bring the profession into disrepute.